Like most banks, or financial/payment service providers, EALLIANCE™ works with third-party service providers and other business partners who provide us with important functions that allow us to offer simpler, centralized, faster and more secure services to complete transactions. We may need to provide them with user data from time to time so that the services can be performed.
In order to provide the EALLIANCE™ Services, certain information we collect from or about you may be transferred to other entities within the EALLIANCE™ Group (subsidiaries of EALLIANCE GROUP) or to other entities in their capacity as payment providers, payment processors or wallet holders (or similar capabilities). You acknowledge that, in accordance with their local laws, these entities may be subject to laws, regulations, controls, investigations or orders that may require the disclosure of information to the appropriate authorities in the relevant country.
Specifically, you consent and request EALLIANCE™ to do all of the following with your information:
Disclose necessary information to: Police and other law enforcement agencies; security forces; relevant governmental, intergovernmental or supranational bodies; relevant agencies, departments, regulatory authorities, self-regulatory authorities or organizations and other third parties, including EALLIANCE GROUP's subsidiaries, that (i) we are legally required and permitted to comply with, including, but not limited to, the laws of South Africa or that of any country where we have legal representation ; (ii) we have reason to believe that it is appropriate for us to cooperate with government agencies or payment or processing partners in investigations of fraud or other illegal activities or potential illegal activities, to the fullest extent permitted by law,
If you are covered by FATCA or CRS, we are required to inform you of information about you that we may transfer to various authorities. If we believe your wallet may be subject to these regulations, we may notify you separately.
We and other organizations, including financial institutions that cooperate with EALLIANCE™, may also share, access and use (including from other countries) information necessary (including, without limitation, information recorded by fraud prevention agencies) to assist us and them in assessing and managing risk. (including, without limitation, to prevent fraud, money laundering and terrorist financing).
Provide information necessary to meet the requirements of other financial institutions, credit card associations, or civil or criminal legal proceedings.
Share necessary information with payment processors, auditors, customer service providers, fraud reference agencies, financial product providers, business partners, marketing and public relations companies, operational service providers, group companies, agencies, marketplaces and other third parties listed here. The purpose of this sharing is to enable us to provide you with EALLIANCE™ products and Services.
Provide necessary information to a legal representative (such as the holder of a power of attorney you have signed, a guardian appointed for you, or an employee acting on your behalf or on behalf of your company).
Provide statistical information about our users to our business partners or for public relations purposes. For example, we may disclose that a specific percentage of our users live in a certain city. However, this information is not linked to personal information.
Share necessary wallet information with unaffiliated third parties for their use for the following purposes:
- - Fraud Prevention and Risk Management: to help prevent fraud or assess and manage risk, to the extent permitted by applicable law.
- - Customer Service: for customer service purposes, including to help manage your wallet or resolve disputes (e.g., billing or transactional).
- - Legal and Compliance Service Providers: to assist us in complying with anti-money laundering and anti-terrorist financing audit requirements as permitted by applicable law.
- - Service Providers: to enable service providers under contract with us to support our business operations, namely fraud prevention, bill collection, marketing, customer service and technology services. Our contracts require that these service providers use your information only in connection with the services they perform for us and not for their own benefit.