Your Privacy

In order to comply with international requirements, combat the risk of fraud and fight money laundering; we have put in place a simple procedure to make it easier for you to access our services when you use the EALLIANCE™ Application. EALLIANCE GROUP (pty) LTD ("EALLIANCE™", "we", "us"), has AML and KYC compliant approaches in place. A data processing team will be operational to request information from you regarding your personal data, including information regarding any other financial instruments that may be connected to your EALLIANCE™ wallet. By consenting and agreeing to the terms of this Privacy Policy, you expressly agree to our processing of your data in the manner set forth herein. This privacy policy describes the information we collect and how we use that information. Please be assured that EALLIANCE™ takes the treatment of your information and your privacy very seriously and will only use your information in accordance with the terms of this privacy policy.

To improve the quality of our products and services from time to time, and to protect the interests of our users, EALLIANCE™ will, only in limited circumstances, share some of your information with third parties under strict restrictions, as described in more detail in the following sections of this Policy. That is why it is very important that you carefully review this Privacy Policy, which governs your use of EALLIANCE™ products and services.

Any future changes to this Privacy Policy are incorporated by reference into the terms and conditions (our Master Agreement) with you and will take effect as specified in Policy Updates, when they occur. "Policy Update" means prior notice of changes to any of your agreements with EALLIANCE™, which we may make available to you in digital form. If you do not agree with the terms of this Privacy Policy, please do not register for or use EALLIANCE™ products and services.

You will be notified by notices or notifications on our website or mobile app whenever there are new changes to this Privacy Policy. It is very important that we make revisions to the terms of this Privacy Policy from time to time due to new product additions or new features to the EALLIANCE™ Services and to always be in compliance with the law. As of the effective date of the revised Privacy Policy, you will be deemed to have consented to all changes to the Privacy Policy. If you do not agree with the terms of this Privacy Policy, you should close your wallet.

When using EALLIANCE™ pages and websites, some parts may include links to other websites or applications that are not developed by EALLIANCE™. These sites are governed by their own privacy statements, and EALLIANCE™ is not responsible for their content, including, their information and data protection practices. Users submitting information to or through these third-party websites should consult the privacy statements of those sites before providing them with personally identifiable information.

In order to open an EALLIANCE™ wallet or to use the EALLIANCE™ products and Services, you must provide your full name (first and last name in Civil Status), email address, phone number. In order to fund your EALLIANCE™ wallet or make certain payments through the EALLIANCE™ app, you must provide (if applicable) your bank account information. (Or another payment instrument, such as a bank card or other payment systems, or mobile wallet supported by us).

For security purposes, when you use the EALLIANCE™ app or website using any device (whether connected to EALLIANCE™ wirelessly or via a landline or otherwise), we may collect and store device login data (including, but not limited to, device ID) and geolocation data, during your use of our EALLIANCE™ Services. This may allow you to receive notifications of connections.

In order to satisfy legal requirements for Know Your Customer (KYC) and others regarding your use of our products and services, you must agree to provide us with your personal information and we may ask you to upload a photo of yourself and your identification documents (e.g., photo of your ID placed next to your face). Your face must be recognizable and have good contrast.

When using the EALLIANCE™ Services to send or receive cryptocurrencies, we ask you to provide information related to that transaction. This information includes the amount, the public wallet address or recipient ID and the type of transaction (purchase of goods, purchase of services or simple peer-to-peer transfer). When you make or receive a payment, you must also provide personal information about you and the recipient to complete the transaction. This information may also be provided to us by the recipient. We also collect the Internet address (IP address) and other identifying information about the computer or device you use to access your EALLIANCE™ wallet or the EALLIANCE™ Services.

In an effort to protect our users from potential fraud, we may verify at any time the information you provide to payment partners and/or credit and fraud reference agencies as well as publicly available internet information and social network data. In the course of this verification, we may receive personally identifiable information about you from these services. In particular, if you connect a debit or credit card or register a connected bank account to an EALLIANCE™ wallet, we may use card authorization and fraud detection services to verify that your bank or card or mobile account information and address match the information you provided to EALLIANCE™, and that the card has not been reported lost or stolen.

If we cannot verify the information you provide, or if you request a withdrawal to a wallet, payment instrument or digital wallet that you have not used before, we may ask you to upload or send us additional confirmations or answer additional questions online to help verify your information.

Because of the way Internet communication standards work, when you browse on or leave the EALLIANCE™ website, we may automatically receive the web address of the site you came from or are headed to. We also collect information about the pages of our website that you visit, IP addresses, the type of browser you use, and the times you access our website.

Once you access our web application, website or use the EALLIANCE™ Services, we (including the companies we work with) may use secure (encrypted) tokens and unique identification keys on your computer or other devices. These means may include cookies, web beacons, "Flash cookies" or other local storage provided by your browser or related applications (collectively "Cookies"). We may use cookies to recognize you as a user of EALLIANCE™ products and services, to guide content and advertising, promotional effectiveness, to ensure that the security of your wallet is not compromised, to mitigate risk and prevent fraud, and to promote trust and security on our applications and websites.

You are free to decline our cookies if your browser or browser add-on permits, unless our cookies are necessary to prevent fraud or ensure the security of the websites we control. However, refusing our cookies may interfere with your use of our web application or websites and EALLIANCE™ products and services.

When you send us a letter, information or complaint about our products and services or for other purposes (e.g., by email, phone calls, WhatsApp message, etc.), we may retain such information and our responses in our archives or storage, for evidentiary purposes.

For purposes of this Privacy Policy, wallet information includes, but is not limited to: name, address, date and place of birth, nationality, copies of national identification documents, tax registration number, email address, telephone number, photograph, IP address, device identifier, geolocation information, wallet numbers or numerical address, wallet types, payment transaction details, trade transaction details, transaction history records and reports (transaction report record), wallet preferences, identity details collected as part of the Know Your Customer (KYC) protocol as required.

We collect, store and process your information on servers located in the European Union governed by certification schemes (ISO 27001: 2013, 50001:2018 and HDS). Our primary purpose for collecting your information is to provide you with a safe, smooth, efficient and personalized experience.

You agree that we may use your personal information to:
Process transactions and provide EALLIANCE™ products and Services;
Verify your identity, including during the wallet creation and password reset processes;
Resolve disputes, collect fees and resolve problems;
Manage risk or detect, prevent and/or remediate fraud or other potentially illegal or prohibited activities;
Detect, prevent or remedy violations of applicable policies or user agreements;
Provide you with customer support services;
Improve the EALLIANCE™ Services by customizing your user experience;
Measure the performance of the EALLIANCE™ products and Services and improve their content and updating;
Provide comprehensive protection of our technology;
Provide marketing strategy and targeted advertising;
Provide service updates;
Provide promotional offers based on communication preferences tailored to users' realities.

We regularly communicate with our users via email, chat or directly through one of our representatives (Master Distributor, Distributor, and Agent or Brand Ambassador) to provide requested services.

We may also communicate with our users via telephone to:
Resolve complaints or claims made by users;
Inform users if we believe their wallets or any of their transactions have been used for illegitimate purposes;
Confirm information about a user's identity, business or wallet activity;
Investigate suspicious transactions.

We use your email or physical address to confirm the opening of an EALLIANCE™ wallet, to send you transaction notification whether to send or receive via the EALLIANCE™ Application, to send you information about important changes to our products and services, and to send notices and other notifications necessary to use our services in accordance with applicable law. Generally, users may not opt out of these communications, but they will be informational and non-promotional in nature.

As part of independent audits of our financial statements and operations required by applicable law, auditors may seek to contact a sample of our users to confirm that our records are accurate. However, these auditors may not use personally identifiable information for any secondary purposes.

If you do not wish to receive notifications or marketing communications from us or participate in our product promotion programs or advertisements, simply update the choice options according to your preferences.

If you are an EALLIANCE™ user, when you transact with another EALLIANCE™ user, as part of the transaction, certain personal information from both parties may be shared as part of the transaction notifications. However, your card number, bank account, and other financial information will not be disclosed to anyone you have paid or who has paid you through the EALLIANCE™ Services or third parties who use the EALLIANCE™ Services, except with your express permission. or if we are required to do so in accordance with credit card rules, a court order or any other applicable legal obligation.

We work with third parties to enable them to accept or facilitate transactions and exchanges in multiple cryptocurrencies from or to you using the EALLIANCE™ ecosystem. In doing so, a third party may share information about you with us, such as your email address or phone number, when a payment is sent to you or when you attempt to pay that third party. We use this information to confirm that you are an EALLIANCE™ customer and to ensure that we are able to properly authenticate and authorize the transaction, or (when a payment is sent to you by a third party) to send you a notification that you have received a payment. Please note that third parties from whom you receive funds may have their own privacy policies and that EALLIANCE™ is not responsible for their operations, including, but not limited to, their information practices.

By agreeing to this Privacy Policy, you expressly agree and consent that whenever you conduct a transaction to another EALLIANCE™ user using your EALLIANCE™ wallet, EALLIANCE™ may transfer the relevant data referred to above to that EALLIANCE™ customer, who may be located outside of your local Economic Area, in order to process, execute or provide information about the transaction. You also expressly agree and consent to EALLIANCE™ providing transactional and other information necessary to use an EALLIANCE™ service to our banking and payment service partners. These transfers are necessary to fulfill your contract with EALLIANCE™.

Like most banks, or financial/payment service providers, EALLIANCE™ works with third-party service providers and other business partners who provide us with important functions that allow us to offer simpler, centralized, faster and more secure services to complete transactions. We may need to provide them with user data from time to time so that the services can be performed.

EALLIANCE™ will not transfer, sell or rent any of your personal information to third parties for marketing purposes without your express consent, and will only disclose such information in limited circumstances and for the purposes described in this Privacy Policy. This includes transfers of data to countries outside your currency zone. EALLIANCE™ will always endeavor to do so in accordance with the requirements of applicable data protection law. In this regard, transfers to countries outside your monetary zone may in particular be carried out on the basis of adequate contractual arrangements, a copy of which you can obtain on simple request sent to EALLIANCE™.

In order to provide the EALLIANCE™ Services, certain information we collect from or about you may be transferred to other entities within the EALLIANCE™ Group (subsidiaries of EALLIANCE GROUP) or to other entities in their capacity as payment providers, payment processors or wallet holders (or similar capabilities). You acknowledge that, in accordance with their local laws, these entities may be subject to laws, regulations, controls, investigations or orders that may require the disclosure of information to the appropriate authorities in the relevant country.

Specifically, you consent and request EALLIANCE™ to do all of the following with your information:
Disclose necessary information to: Police and other law enforcement agencies; security forces; relevant governmental, intergovernmental or supranational bodies; relevant agencies, departments, regulatory authorities, self-regulatory authorities or organizations and other third parties, including EALLIANCE GROUP's subsidiaries, that (i) we are legally required and permitted to comply with, including, but not limited to, the laws of South Africa or that of any country where we have legal representation ; (ii) we have reason to believe that it is appropriate for us to cooperate with government agencies or payment or processing partners in investigations of fraud or other illegal activities or potential illegal activities, to the fullest extent permitted by law,
If you are covered by FATCA or CRS, we are required to inform you of information about you that we may transfer to various authorities. If we believe your wallet may be subject to these regulations, we may notify you separately.
We and other organizations, including financial institutions that cooperate with EALLIANCE™, may also share, access and use (including from other countries) information necessary (including, without limitation, information recorded by fraud prevention agencies) to assist us and them in assessing and managing risk. (including, without limitation, to prevent fraud, money laundering and terrorist financing).
Provide information necessary to meet the requirements of other financial institutions, credit card associations, or civil or criminal legal proceedings.
Share necessary information with payment processors, auditors, customer service providers, fraud reference agencies, financial product providers, business partners, marketing and public relations companies, operational service providers, group companies, agencies, marketplaces and other third parties listed here. The purpose of this sharing is to enable us to provide you with EALLIANCE™ products and Services.
Provide necessary information to a legal representative (such as the holder of a power of attorney you have signed, a guardian appointed for you, or an employee acting on your behalf or on behalf of your company).
Provide statistical information about our users to our business partners or for public relations purposes. For example, we may disclose that a specific percentage of our users live in a certain city. However, this information is not linked to personal information.
Share necessary wallet information with unaffiliated third parties for their use for the following purposes:
• - Fraud Prevention and Risk Management: to help prevent fraud or assess and manage risk, to the extent permitted by applicable law.
• - Customer Service: for customer service purposes, including to help manage your wallet or resolve disputes (e.g., billing or transactional).
• - Legal and Compliance Service Providers: to assist us in complying with anti-money laundering and anti-terrorist financing audit requirements as permitted by applicable law.
• - Service Providers: to enable service providers under contract with us to support our business operations, namely fraud prevention, bill collection, marketing, customer service and technology services. Our contracts require that these service providers use your information only in connection with the services they perform for us and not for their own benefit.
• - Mergers or Acquisitions: As with any other business, it is possible that in the future EALLIANCE™ may merge with or be acquired by another company. If such an acquisition occurs, you consent to the successor company having access to information held by EALLIANCE™, including customer wallet information, and such successor company would continue to be bound by this Privacy Policy unless and until it is amended.

EALLIANCE™ is an international company and is committed to adequately protecting your information, regardless of its location, and to providing appropriate protection for your information if your data is transferred outside your currency zone.

When EALLIANCE™ transfers your information to countries that may not have the same data protection laws as the country in which you originally provided the information, EALLIANCE™ will strive to protect your information in accordance with this Privacy Policy.

In order to facilitate transactions between EALLIANCE™ users, EALLIANCE™ allows you limited access to other users' contact information. As a user, you may see another user's Wallet Public Address and name or ID as part of the transaction notification and confirmation process.

You agree that, with respect to personally identifiable information of other users that you obtain via the EALLIANCE™ Services or via an EALLIANCE™ related communication or transaction facilitated by EALLIANCE™, you will only use such information for: (a) EALLIANCE™ related communications that are not unsolicited commercial messages, (b) incidental actions in connection with EALLIANCE™ payments or transactions for which EALLIANCE™ was used, and (c) any other purpose to which such user consents after adequate disclosure of the purpose(s).

EALLIANCE™ does not tolerate spam. We strictly enforce our anti-spam policy. To report EALLIANCE™ related spam, please contact us.

EALLIANCE™ is committed to handling its users' information with high standards of information security. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we allow access to personal information only to those employees who need it to perform their job responsibilities and who have committed to confidentiality undertakings.

The security of your EALLIANCE™ wallet also relies on the protection of your EALLIANCE™ password. You should not share your EALLIANCE™ password with anyone. EALLIANCE™ representatives will never ask you for your password. Therefore, any email or other communication requesting your password should be treated as unauthorized and suspicious and forwarded to us immediately. If you share your EALLIANCE™ password with a third party for any reason, including because the third party has promised to provide you with additional services such as wallet aggregation, the third party will have access to your wallet and personal information, and you may be liable for actions taken using your password. If you believe that someone else has gained access to your password, please change it immediately by logging into your wallet and changing your profile settings.

You may review the personal information you have provided to us and make any desired changes to or updates to that information, or access your EALLIANCE™ wallet settings, at any time by logging into your wallet on the EALLIANCE™ Application. If you close your EALLIANCE™ wallet, we will mark your wallet in our database as "Closed", but will retain your wallet information in our database for a period of 10 years. This is, for example, necessary to meet our data retention requirements to comply with applicable laws and regulations, and for other legitimate business reasons, such as fraud prevention, ensuring that individuals attempting to commit fraud will not be able to avoid detection simply by closing their wallet and opening a new wallet. However, if you close your wallet, your personally identifiable information will not be used by us for any other purpose, nor will it be sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement authorities, or as required by law. The information you provide to us will not be retained longer than is necessary for the purposes described above, subject to any legal retention periods imposed by applicable law.

Our legal and privacy departments are responsible for ensuring that our day-to-day procedures comply with this Privacy Policy. If you would like to exercise your right to access your information, make changes, or have questions about this privacy statement, EALLIANCE™'s information practices, or data protection, you may write to us at protection@ealliance.trade.

By writing to the above address, and subject to certain conditions under applicable data protection law, and depending on your country, you may also exercise your rights to:
request the processing of your information to the extent permitted by applicable laws and regulations;
withdraw any consent provided;
object to the use of your information for marketing purposes.

Finally, you acknowledge the existence of your right to lodge a complaint with a competent data protection supervisory authority.